Welcome to the next release of our quarterly MoveMan newsletter.  The first one was well received and we had some great feed back on its introduction and its direction going forward.

Britannia Conference

We would like to thank all those that visited our stand at the recent Britannia conference at the Lake District in April.  This was the first conference where we were able to promote the release of MoveMan for TabletPC and we received some great feedback as well as a lot of interest for the product.

BAR Conference 

We would also like to thank those of you who took time to meet and talk to us about the MoveMan range of products at the recent BAR conference held in Dublin in June.  Again this conference was very well attended and the interest in our developments made us feel that we are all still on the right track. 

Support Desk Changes 

Since the beginning of 2005 we have been analysing the way support is provided to you.  The housing market boom had a great effect on the removals industry and some of that boom benefited us through new installations of MoveMan and system upgrades.  This combined with the FSA regulation changes encouraged us to do things better and to give you a greater commitment to support and communication.

After a period of planning and testing we have developed and implemented a new system of logging support calls.  When a call is placed to the support desk it will be immediately logged onto our system and a unique call ID number generated for your specific problem.  The idea of this implementation is that the call can always be retrieved and acted upon by the dates and priorities assigned to it.  Once the call has been logged we will email or text you with the call reference so that you can see that the call has been logged and who the call has been assigned to.  If you ever need to call regarding your problem you just need to quote the call ID number and we can instantly find out the status and progress of your call can give you that feedback.

This does require a slight protocol change going forward.  We would like to ask if you could all remember to call the support desk on 01799 529 707 or email support@eosuk.com with your problems.  This allows the calls to be centrally logged and passed onto the relevant person.  The process will be a lot smoother and efficient going forward if calls are placed direct to our support desk.

This will bring service benefits and also improve streamline all lines of communication.

En Route Magazine

In the July issue of En Route magazine look out for an article regarding the TabletPC system.  Please be sure to keep an eye out for this publication but in honour of this event we have 20 copies to give away.  These are no ordinary copies.  Each copy will be signed by all the members of the EOSUK team, which I'm sure you will agree, will make these copies invaluable.  All you need to do to receive a signed copy is to be one of the first twenty people to reply to this newsletter.  When we have your reply we will send out your copy to you, but please not that we will restrict the free copies to one per company.

MoveMan for TabletPC version 1.14 released

Development work for the MoveMan for TabletPC has still been taking place since the last issue of our newsletter.   The latest version of our TabletPC software has now been tested and released.  The main notable new feature in the new version is the ability to use the property category to automatically generate a standard list of rooms for the survey.

Sage Line 50 version 12

Some of you may be aware that Sage is soon to release version 12 of their Line 50 product.  We are currently developing the link for this product but are awaiting the release of the developer components for this software.  Please take note of this if you are considering upgrading Sage.  We will notify you as soon as the link is available but in the meantime please continue to use your current version of sage.  The sage link that you currently use will not work with the latest version 12.

We hope that this newsletter has been informative but we would like to welcome your feedback on the content of future publications.  If you have any comments or suggestions for items that you would like covered in future publications please forward them to moveman@eosuk.com

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